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MessageStats

Reporting & Analysis Tool for Messaging

Quest MessageStats provides a single solution to reduce the complexity of email reporting and analysis across legacy and newly implemented platforms. From a single interface for Microsoft Exchange, OCS, Lync Server 2010, Microsoft Online (BPOS and Office 365), OWA, Windows Mobile, BlackBerry, Sendmail/Postfix and Quest Archive Manager, thousands of organizations use MessageStats daily to get essential insight about these environments. This information helps them to boost operational efficiency, maintain top messaging performance, defend SLAs, simplify migrations and meet compliance demands.

  • Report on New Platforms Intelligently – Helps justify investments in platforms, gathering intelligence on Office Communications Server/Lync Server trends allowing you to understand usage of email, mobile devices, instant messaging, audio visual conferencing and VoIP.
  • Migrate Faster with Less Stress – Makes migrations faster and less expensive by reviewing the current messaging environment to identify areas for housecleaning prior to the migration as well as gathering important information to assist in planning and architecting the new environment. 
  • Beyond Exchange Expertise – Gathers intelligence about your entire messaging infrastructure - Exchange BlackBerry, OCS/Lync Server, OWA, Windows Mobile/Active Sync and more - with one solution, visible from a single console - "a single pane of glass". 
  • Defend SLAs – Demonstrates to management that SLAs are attained by providing both summaries and detailed data on delivery times, resource usage, capacity, storage, quotas, audited mailboxes or domains, distribution lists, public folders, and more.
  • Audit, Comply, Secure – Accelerates audits by providing regulation-specific and internal control reports and enables appropriate access to business managers, administrators, legal and human resources staff.
  • Track and Forecast Storage Growth – Inventory the current environment to assist in planning for future upgrades.
  • Customizable At-a-Glance Composite Dashboards – Create composite reports from a library of more than 400 MessageStats parts.
  • Deploy Quickly – Easily install and deploy even in large, distributed organizations for a no-impact, no-risk operation. No client install required.
  • Automatic Report Distribution – Send reports to mobile devices, websites, FTP locations and network shares daily, weekly, monthly or quarterly.

MessageStats Minimum Hardware Requirements

 
ProcessorPentium 4, running at a minimum speed of 2.4 GHz
Memory2 GB
Hard Disk Space250 MB of free disk space for the application.
This space should exist on a local disk drive rather than a network drive. The space requirement varies depending on the size of the database.
Note: If you are migrating an existing database, the free disk space requirement is larger than 250 MB. The space requirement varies, depending on the size of the database. If you are upgrading an existing database, the free disk space must be larger than for a new database. Space requirements also depend on the amount of information you write to the database and the length of time you retain the records.
Note: For help in assessing the amount of space sufficient for your implementation, contact Quest Support to acquire a database size estimation tool. To tune your MessageStats database and maximize performance, contact Quest Software Professional Services. You can contact Professional Services through your Quest sales representative.
OtherSufficient space for the temporary tracking log cache, application logs, and task documents. The size of this cache depends on the number of servers, the number of tracking logs on each server, and the size of each tracking log. The space should exist on a local disk drive rather than a network drive.
Monitor supporting a resolution of 1024x768 pixels.
Pointing device. You must have a pointing device installed on your computer to access all MessageStats features.
 

MessageStats Minimum Software Requirements

 
Operating SystemOne of the following:
  • Windows Server 2003 (SP2) or Windows Server 2003 R2 (SP2)
  • Windows Server 2008 or Windows Server 2008 R2

Note: MessageStats supports full installation on Microsoft Windows XP Professional SP 2, Microsoft Vista SP1, or Windows 7 only for evaluation scenarios. To use Windows XP SP 2, you must open port 80 so that MessageStats can provide access to subscription links. Microsoft Vista and Windows 7 require the same configuration as for Windows Server 2008. You can install only the MessageStats client console on Windows XP, Windows Vista, or Windows 7 in production environments.

Note: If you are hosting reports that contain Chinese, Japanese, or Korean characters, you must install the East Asian language pack if the computer that hosts MessageStats Reports is installed on Windows Server 2003. You must also install the language pack on any computer to be used to view these reports.
MessageStats Database ServerSQL Server 2005 (SP 4), SQL Server 2008 (SP 2), or SQL Server 2008 R2.
MessageStats supports SQL Server Express in test or evaluation scenarios only.

Note: SQL Server Agent must be running to use the Database Management tasks: database reindexing, defragmenting, or database aging. SQL Express does not include the SQL Server Agent. Database Maintenance tasks are not available when running on SQL Express.

MMC ConsoleFor the Database Management feature, SQL Distributed Management Objects (SQL-DMO) must be installed on the server that hosts the MessageStats MMC console.  
The SQL-DMO component is part of the Microsoft SQL Server 2005 Backward Compatibility package. You can download the SQL Server 2005 Backward Compatibility package from the Microsoft SQL Server 2005 or the SQL Server 2008 Feature Packs: SQL Server 2005 Feature Pack (December 2008) and SQL Server 2008 Feature Pack (October 2008) .
 -OR-
SQL 2005 Client Tools
For SQL Server 2005, SQL 2005 Client Tools are needed for the MessageStats Database Management feature to function in a distributed installation environment.
MessageStats Reports ServerIIS 6.0 or later.

For Windows Server 2008, IIS 7.0 is required. There are also certain IIS role services that must be enabled. See the section titled "IIS Role Services on Windows Server 2008" in the MessageStats Quick Start Guide for more information.
.Net Microsoft .Net Framework 2.0, 3.0, or 3.5. For information about resolving common ASP.NET configuration problems, see “Appendix A: Microsoft ASP.NET Configuration Issues” in the MessageStats Administrator Guide.   Note: If you have Microsoft .Net Framework 4.0 installed, you must also have .NET 2.0, 3.0, or 3.5 installed side-by-side.
BrowserInternet Explorer 7.0 or later.
DocumentationAcrobat Reader 7.0 or higher is required to access the Administrator Guide, Reports User Guide, and Quick Start Guide PDF documents.
 

Exchange-Specific Requirements for MessageStats Components

The following requirements must be met to use MessageStats in a Microsoft Exchange environment. You must install the prerequisites on the server which hosts the specified MessageStats component:

Microsoft Exchange Minimum Requirements

Task Execution Server

(task processors)

MAPI

For Exchange 2003 and earlier, Exchange Systems Manager (ESM) 2000 SP 3 or Exchange System Manager (ESM) 2003 SP 2 is required.

For Exchange 2007 or 2010, you can install the Microsoft MAPI & CDO software download: (http://www.microsoft.com/downloads/details.aspx?familyid=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en ) as their MAPI subsystem provider. This software must be installed wherever ESM would have been installed.

For Exchange 2010, ensure that you are using MAPI & CDO version 6.5.8153.0 or later. If you already have a version of the MAPI Download installed, you must remove it before installing the new version. The Microsoft MAPI installer does not upgrade, nor does it warn you if you try to install MAPI & CDO without removing the previous version.  

Microsoft PowerShell 2.0

For Exchange 2010, you must also install Microsoft PowerShell 2.0 on the servers that host the MessageStats task processors.  

You can download the Windows Management Framework (which includes PowerShell 2.0) from http://support.microsoft.com/kb/968929.

To see the presence status information in Exchange mailbox-specific reports, the person viewing the reports must have Office Communicator 2005 or later installed, configured, and running. Microsoft Office Outlook 2003 later must be installed.

The Exchange organization must have Microsoft Live Communication Server 2005 or later configured and running.

ExchangeAt least one server running Exchange 2000, 2003, 2007, or 2010 with tracking logs enabled and the tracking log folder shared.
 

Exchange-Specific Rights and Permissions

For information about the rights and permissions that are required to install MessageStats, to access the MessageStats database, to gather information from the Microsoft Exchange messaging environment, and to run the MessageStats service, see the MessageStats Quick Start Guide.

Exchange Server Configuration

For information about any configuration that must be done on the Exchange server to allow MessageStats to gather information from it, see the MessageStats Quick Start Guide.

Language Supported:

  • US English

Take a tour of MessageStats

Screenshots 1 of 5

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At a Glance Dashboards

Keep control of your environment and create a custom view from a library of more than 400 MessageStats parts.
Image 1 of 5 At a Glance Dashboards

OWA Logons by User Account

Increase visibility of system security with reports on unsuccessful attempts to access mailboxes using OWA.
Image 2 of 5 OWA Logons by User Account

Delivery Times

Measure reliability, service levels and where system upgrades will have the biggest impact.
Image 3 of 5 Delivery Times

Inactive Users

Keep your environment running smoothly with daily maintenance.
Image 4 of 5 Inactive Users

Activity Summaries

Better plan for capacity and budget requirements with usage reports like the Server Activity Summary.
Image 5 of 5 Activity Summaries

Case Studies

CNF Uses MessageStats and Spotlight on Exchange Essar Ensures Compliance While Reducing Administrative Staff by 50 Percent Hexaware Spends 40-50% Less Time on Message Reports with MessageStats® Hexaware’s Exchange Environment is Under Control with Quest MessageStats and Spotlight on Messaging Leading Asian Downstream Oil Logistics Company Uses Quest Archive Manager and MessageStats™ Logica Uses MessageStats for Systems Integration and Outsourcing Consultancy Microsoft Exchange Soars at The Phoenix Quest Ensures that Imperial Tobacco's Exchange 2003 Deployment Doesn't Go Up in Smoke, and Delivers ROI of Up to 500 Percent Quest Improves the Efficiency and Security of La Caja De Canarias' Operations and Customer Transactions Quest MessageStats Allows Pusan Bank to Plan for More Cost-Effective E-Mail System Growth Quest MessageStats Helps Marico Ltd. Effectively Manage its Complex Microsoft Office Communications Server 2007 Environment Quest Provides Ministry Health Care the Right Prescription for an Efficient, Cost-Effective Migration Quest Satisfies Delta Holding's Appetite for Proactive Windows Management Quest Saves SEPA Significant Time and Money by Automating its Migration to Exchange 2003 Quest’s MessageStats Drives Greater Workforce Productivity at a Software Vendor by Reducing Personal E-mail Usage by 50% Quest’s MessageStats Drives Greater Workforce Productivity at Phoenix Software by Reducing Personal E-mail Usage by 50% Quest's Windows Management Products Fit the Bill at Lancashire Constabulary SHI Uses MessageStats for Better Visibility Into Its Messaging Environment U.S. Army Europe Drives Defense Transformation Program With Quest Software's Microsoft Windows And Migration Tools University Hospitals of Leicester Enjoys a Simplified Exchange Migration and Continues to Save Money with MessageStats back to top

Support Docs, Notes and Guides

Release Notes and User Guides back to top
 

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